You can cancel your reservations 24 hours prior to arrival otherwise, one night charge will be posted on your/guest’s billing for each of the reserved rooms. Group booking cancellations should be made minimum a week before the date of check-in. Also note that any cancelled group booking’s advance payment is non-refundable.
For details of the group rates, please contact the Sales Department.
We regret that animals are not allowed in the hotel.
Yes, our Breakfast is complementary for all category rooms and room rates. Restaurant is located on the ground floor; from 05:00-10:30.
De Castle Restaurant is open 24 hours for in-house guest. You can order room service anytime from the menu available in rooms.
A selection of vegetarian dishes is available in every outlet.
Yes, we have special menus for children in all restaurants.
Yes, Airport pick up comes complementary with your room reservation.
Yes, the hotel offers Wi-Fi connection and it’s also complementary. You can access Wi-Fi in the lobby or in your room; for password please see the front desk.
The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.
Yes, we have extra bed (rollaway) options for rooms, however, with a charge. If required please see Front desk or Housekeeping.
You can check-in at any time at your convenience and check-out is at 12:00 hrs.
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.
Late check-out until 17.00 hrs is possible, at a half charge of your given room rate. Later than the given time, check-out will be charged full price.
Yes, most of our rooms are non-smoking and are available upon request.
There is a safety deposit box in every guest room.
Yes, we have. The rates and services available can be found in your room, and for assistance please contact House Keeping.
Yes, all our rooms are air-conditioned.
We have over 100 channels available, there is list of channels available in the room for you.
Guests are able to send and receive email at the Business Centre.
We have two boardrooms, which is available for rent depending on use. Other services such as catering and equipment are available.
We accept all major credit cards (VISA, AMEX, MASTER and JCB), foreign currency and also local currency. Foreign Currency rate will be subject to local and daily rate.
All room reservations require a credit card guarantee. Which will be used for pre-authorization for one night charge, for the details please contact our hotel by e-mail or the telephone numbers provided in the contacts page.